Are you a people person with a knack for problem-solving? Our client is seeking a Collections Agent to join their team in Manchester. This exciting role involves supporting customers with outstanding payments, ensuring they receive the best possible service. The company is dedicated to revolutionising the used car finance industry, making the car buying experience as simple and joyful as possible. Enjoy a competitive salary ranging from 26,000 to 30,000, with the added bonus of a discretionary company bonus scheme. Benefit from 25 days of holiday, which increases to 28 days after three years of service, plus bank holidays. Additionally, you'll have access to a private medical plan and a health cash plan for you and your family, ensuring your well-being is always a priority. As a Collections Agent, you'll be responsible for:

• Handling telephone queries from customers facing financial difficulties.
• Engaging in meaningful conversations to find suitable payment solutions.
• Setting up payment plans and collaborating with specialist teams.
• Demonstrating compassion and understanding for customers in vulnerable situations.
• Keeping accurate records of conversations and actions.
• Reviewing and suggesting improvements to processes.
• Identifying and reporting potential risks to your line manager.

• Annual salary of 26,000 - 30,000.
• Discretionary company bonus scheme.
• 25 days holiday, increasing to 28 after three years, plus bank holidays.
• Private medical insurance and health cash plan.
• 5% pension contribution from the company.
• Employee discounts and free office refreshments.
• Enhanced family leave and paid sick leave.

• Experience in a Payment Support, Collections, or Recoveries role.
• Excellent verbal and written communication skills.
• Strong understanding of financial principles and customer support strategies.
• A proactive approach to managing and prioritising caseloads.
• A passion for helping customers improve their financial health.