Job Introduction

Turning Point is a leading social enterprise committed to making a difference in people's lives. We are looking for an experienced Deputy Payroll Manager to join our HR Operations team and ensure the accurate and timely payment of salaries during this maternity cover period.

This is a fixed-term maternity cover contract for 12 months.

This is a hybrid role with one day a week in our Manchester office and the rest working from home.

About the Role

As Deputy Payroll Manager, you will lead and coach the Payroll and Pension Officers to deliver an outstanding service to colleagues across Turning Point. You'll assist the Payroll Manager in managing end-to-end payroll processes and act as the senior escalation point for complex queries. This role is key to maintaining compliance, improving processes, and driving a culture of continuous improvement and excellent customer service.

Key Responsibilities

• Manage and coach the payroll team to deliver accurate and timely payroll services
• Support the Payroll Manager and process end-to-end payroll in their absence
• Act as senior escalation point for payroll queries, ensuring swift resolution and minimal impact on colleagues
• Oversee pension processing, including NHS and LGPS schemes
• Develop and monitor SLAs for payroll, reporting monthly and driving improvements
• Maintain and improve payroll processes and systems, ensuring compliance with statutory requirements
• Build strong relationships with internal and external stakeholders to enhance service delivery
• Lead process improvement initiatives and train colleagues on new processes

About You

• Proven leadership experience within a payroll environment
• Strong analytical skills with the ability to interpret complex data and trends
• Knowledge of payroll regulations and statutory requirements
• Proficient in Office 365 and comfortable with process improvement initiatives
• Level 5 CIPP qualification or equivalent experience (advantageous)
• Enthusiastic, solution-oriented, and committed to delivering outstanding customer service

Why Join Us?

At Turning Point, we value innovation, inclusion, and continuous improvement. You'll have the opportunity to lead a dedicated team, enhance processes, and make a real impact on the colleague experience.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job - we offer you a career.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package.

You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

• Deputy Payroll Manager .pdf