Job Title: Loan Processor Location: Manchester City Centre Hours: Full-time Salary: £32,500 + competitive bonus scheme About the Role
Are you an experienced underwriter looking for a new challenge in a fast-paced, purpose-driven environment? As a Case Handler, you will manage a pipeline of mortgage applications from submission through to authorisation, ensuring excellent customer outcomes. This role requires a keen eye for detail, strong communication skills, and a dedication to delivering exceptional service.
Key Responsibilities- Manually underwrite mortgage applications in line with regulatory standards and internal policies
- Review supporting documentation and request additional information where necessary
- Maintain accurate and up-to-date customer records and application details
- Liaise with internal teams and external stakeholders to ensure a smooth process
- Ensure lending decisions are fair, evidence-based, and tailored to individual circumstances
- Meet and exceed performance targets and KPIs
- Minimum 12 months' experience assessing or processing loan applications
- Proven ability to thrive in a fast-paced, target-driven environment
- Experience managing high volumes of cases while maintaining quality standards
- Strong questioning and analytical skills
- Familiarity with adverse credit indicators and vulnerable customer identification
- Excellent verbal and written communication skills
- High level of accuracy and attention to detail
- Proficient in Microsoft Office and numeracy
- A clear progression pathway, including opportunities to move into mortgage advice
- Support and funding to gain CeMAP qualification
- Up to 25 days' annual leave + bank holidays + your birthday off
- Healthcare cash plan
- Contributory pension scheme (matched up to 5%)
- Regular social events and a collaborative team culture