We are looking for an experienced individual with an energy for delivering a fantastic customer experience to join our Manchester-based team. This is a great role for someone who can enhance customer support, sales and customer retention through their knowledge and skills. UN:IK is a fast-growing fashion brand and we want someone who can match our energy, passion and culture as an independent.

THE ROLE

• Delivering personable and creative customer service via email and social media messages.
• Managing operational processes, such as customer returns.
• Investigating logistical cases with couriers.
• Producing and analysing customer service reports.
• Increasing customer retention by enhancing every stage of the customer journey.
• Driving their own ideas to improve the overall customer journey.
• Working within a small and fun CS team.
• Supporting in e-commerce logistics and growth.
• Increasing customer retention.

THE PERSON

• 1-2 years customer service experience at least in fashion / retail / e-commerce.
• Excellent written skills and ability to convey tone of voice to create memorable and exceptional customer experiences.
• Ability to organise and manage multiple tasks in a given period.
• Fantastic at working as part of a small team to complete tasks efficiently.
• Willingness to learn, progress & inject into a very fast growing business.
• Self-motivated to actively find solutions and improve processes.
• Keen interest in independent fashion and streetwear.
• Dynamic personality to fit into a close team and independent environment.

EXPERIENCE REQUIRED

• 1-2 years customer service experience at least in fashion / retail / e-commerce.
• Experience using Gorgias or similar customer service software preferable.
• Previous knowledge or understanding of the operational and logistical aspects of customer service.
• Knowledge and use of Shopify preferable.