Overview

A leading and well-respected Insurance Broker is seeking an experienced Claims Handler to join their London team. The business has an excellent reputation for delivering outstanding service, innovative solutions, and long-standing relationships across commercial and personal lines. With a strong presence in the UK market, this is a fantastic opportunity to develop your career with a company that invests in its people.

The Role

As a Claims Handler, you will be responsible for managing a varied portfolio of insurance claims from first notification through to settlement, ensuring a smooth and efficient process for clients. You will liaise with insurers, loss adjusters, and policyholders, providing guidance and advice to achieve fair and timely outcomes.

Key responsibilities include:

• Handling a wide range of claims including Property, Liability, Motor, and Commercial.

• Acting as the main point of contact for clients, keeping them informed throughout the claims process.

• Negotiating with insurers and third parties to secure fair settlements.

• Managing claims documentation and ensuring compliance with FCA regulations.

• Providing excellent customer service, supporting clients during challenging situations.

• Identifying potential areas of risk and assisting with claims analysis and reporting.

What s on Offer

• Competitive salary of £24,000 £28,000, dependent on experience.

• 25 days holiday plus Bank Holidays.

• Pension scheme.

• Hybrid working flexibility (after probation).

• Career progression opportunities within a growing and dynamic team.

• A supportive environment with ongoing training and professional development.

What We re Looking For

• Previous experience in Insurance Claims Handling (Commercial or Personal lines).

• Strong communication and negotiation skills.

• High attention to detail with the ability to manage multiple claims efficiently.

• Cert CII qualification (or working towards) is highly desirable.

• A proactive and client-focused approach.

Next Steps

If you are a motivated Claims Handler looking for your next career move in London, we want to hear from you. Apply today and one of our specialist consultants will be in touch to discuss the role in detail.