IT Support Technician - 2nd Line Location: Ashton-Under-Lyne Salary: £27,000 + Benefits Job Type: Full-Time Permanent

Are you a tech-savvy problem-solver with a passion for customer satisfaction? Ready to level up your IT support career in a dynamic and innovative business as a 2nd Line IT Support Technician! Join our client, a well established digital leader with a strong presence in sectors like hospitality, retail, travel, leisure, and international events. As part of this growing team, you ll work with cutting-edge technology, providing proactive, hands-on support for both client estates and internal infrastructure.

Role Overview

As a 2nd Line IT Support Technician, you will:

Troubleshoot and resolve escalated technical issues from 1st Line. Perform remote diagnostics, repairs, and proactive monitoring to ensure smooth system performance. Support infrastructure projects, including network upgrades and system checks. Manage AWS services (EC2, RDS), Active Directory/Azure AD, and G Suite administration. Conduct testing, patching, and imaging of devices. Provide outstanding end-user support for clients and internal teams. Assist with phone systems, RMM tools, and content management.

If you enjoy variety in your day, have a natural flair for problem-solving, and thrive in a fast-paced tech environment, this role will keep you engaged and excited!

What We re Looking For

To hit the ground running, you ll need: Proven experience in helpdesk support, particularly 2nd line. Strong IT knowledge including Windows diagnostics, AWS, and scripting (PowerShell/Bash). Exposure to tools like HaloPSA, Splashtop, Atera, or other RMM/service desk systems. Understanding of Active Directory, Azure AD, and G Suite administration. Basic SQL query skills and familiarity with Cyber Essentials. A full clean UK driving licence and the flexibility to travel when required. Excellent customer service and communication skills you re the calm in the storm when issues arise!

Bonus Points if you have: (phone number removed); ITIL certification or framework knowledge. (phone number removed); Experience with Broadsign CMS.

Why join the company?

(phone number removed); Work for an established and growing industry leader driving innovation in digital solutions. (phone number removed); Join a company that values growth, teamwork, and technical excellence. (phone number removed); Competitive salary, opportunities for professional development, and exposure to diverse, high-profile clients. (phone number removed); A chance to work with cutting-edge technologies in a role where no two days are the same.