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IT Support Technical Analyst Desktop Support Manchester £30K-£36K

Where

City

Type

Permanent

Salary

36000 Annual

IT Support Technical Analyst Desktop Support Manchester 30K- 36K+

We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills.

Main Responsibilities:

  • Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
  • Delivering IT support and troubleshooting for end users in a predominant Windows environment.
  • Day to day monitoring and management of infrastructure in the field.
  • Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
  • Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
  • Representing Group IT within the business and at all times delivering world class customer service.
  • Supporting over 4,500 IT users in 180+ locations.

Required qualifications, experience and skills:

  • Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions.
  • Knowledge of mobile operating systems including both Android and iOS.
  • Knowledge of Backup technologies and typical practices around data safeguarding.
  • Understanding of networking fundamentals (LAN, WAN and Switches).

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Location: Manchester Employment Type: Contract

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