Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer Based in Manchester- Mon Fri Hybrid role, needed to provide end user support. As Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB s) and acted as a Senior member in a technical capacity and used to setting good standards! Can you add value to a team? Apply now we are waiting to invest in your career!