Bilingual Customer Service Advisor (Polish & English) Trafford Park (Office Based £11.45 per hour 40 hours minimum per week (£23,861)BonusPermanent ContractMonday Friday 11 00Plus One Saturday every month 08 00

Customer Service Advisor

The Role

Winsearch UK is currently working with a Food manufacturing business to appoint a Customer Service Advisor, on a permanent, full-time basis. The purpose of this role will be to support customers in their after-care journey, ensuring customer satisfaction.

• Providing professional first line advice, guidance and support to the customer on a variety of products
• Handling all customer interaction in a prompt, friendly and professional manner
• Obtaining and evaluating all relevant information to handle product and service inquiries
• Understanding the customer requirements
• To Process any orders that come through.
• Advising customers on the best services available
• Responding to customer requirements, resolving customer queries and complaints
• Build rapport with the customers
• Capture, maintain and ensure quality of customer data.
• Contributing to the overall performance of the team
• Deliver and maintain both individual and team targets

The Candidate

You will have the following skills, experiences and attributes

• You MUST be bilingual in Polish and English.
• Excellent verbal and written skills in both Polish and English.
• The candidate must be IT literate.
• A passion for delivering first class customer service.
• They must be personable to allow them to communicate with people of all levels and quick thinking within a pressurised environment
• Self-Motivated and driven to succeed.
• Flexible with excellent attendance and punctuality
• The candidate will be customer orientated, reliable, and dedicated and self-motivated with the ability to cope under high-pressured conditions in order to achieve collective team and individual targets.
• GCSE (or equivalent) in Maths and English, grade C and above are desirable

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

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Consultant Ryan Taylor (url removed) FoodH

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks