The primary mission of an Inside Sales Executive is identifying and acquiring new customers over the phone or via digital leads, accelerating our business development and customer touchpoint capacity. The Inside Sales Team will generate leads and sign customers in specific geographies as well as up-selling and cross-selling to dormant accounts. The current priority is generating hot leads for the Powerzones/signing them themselves or handing them over to the Outside Sales Team.The secondary mission is to manage a portfolio of existing/dormant customers: to minimize customer churn, contribute to an enhanced Customer Experience, renew contracts, to expand existing business and own and bring any customer queries to resolution.

Customer Acquisition:

• Receiving, generating and assessing leads

• Establishing initial contact

• Confidently presenting offers

• Raising quotations

• Following up on leads

• Closing deals and signing up customers

• Reporting

• Recording in the relevant company systems.

Customer Management:

• Proactive customer management

• Maximising customer experience

• Resolving queries

• Portfolio price management

• Reporting

• Recording in the relevant company systems.

ESSENTIAL KNOWLEDGE AND KNOW-HOW SPECIFIC TO THE JOB

• Selling and negotiation skills, ideally telephone based

• Excellent communication skills and telephone manner

• Strong relationship building skills to ensure customer satisfaction

• Able to work to defined sales targets

MANAGEMENT AND BEHAVIOUR SKILLS

• Positive, can do attitude with a willingness to adopt new ways of working

• Able to work at a fast pace under limited supervision

• Self starter with natural problem solving orientation