Manchester
Nub News Logo
Nub News

Customer Service-Logistics

Where

Stretford

Type

Permanent

Salary

35000 Annual

Staffline are Hiring

Customer Service Advisor-Logistics

Permanent, Full-time, on-site

Day shifts

Monday-Friday, Hello Weekends!

Salary up to 35K, Depending on experience

In your role as Customer service advisor, you will build and maintain effective working relationships both internally and externally. You will be able to deal effectively with customer queries.

  • To be considered for the role, Pallet Network and Transport experience is essential

In your new role as a Customer Service Advisor:

  • Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated.
  • Operations Compliance & Customer Service for the pallet networks
  • Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and helping to increase efficiency and service levels.
  • Establish, develop, and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of company performance standards and business objectives.
  • Adhere to all HR, GDPR, and Health & Safety policies to ensure the Company is fully compliant.
  • Oversee booking of delivery times and follow up on timed deliveries, acting where necessary to ensure customers are notified of any potential service failures.

Applicants will have previous experience in transport, pallet network, warehousing, customer service, and technical knowledge of CRM systems.

For more information, please apply!

Related Jobs

My Four Wheels

Annual

Stretford (M32 0QG)

Permanent

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). - Full training is provided and is conducted as local to you as possible. - Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us. - To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years - Have not been banned from driving in the last 4 years - Have no more than 6 points on your licence.

My Four Wheels

Annual

City (M11 4RD)

Permanent

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). - Full training is provided and is conducted as local to you as possible. - Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us. - To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years - Have not been banned from driving in the last 4 years - Have no more than 6 points on your licence.

Sign-up for our FREE newsletter...

We want to provide manchester with more and more clickbait-free news.