Complex Care Case Manager (non-nursing)

£32,000 (negotiable) plus £1500 quarterly bonus

Manchester

Full-time, 35 hours per week

We are seeking a motivated Complex Case Manager who is dedicated to positively impacting our clients and promoting a positive atmosphere within their care team. As a leader, you will inspire team members to reach their full potential and provide top-quality, individualized care. Your friendly, supportive, and professional approach will set a high standard for person-centered care. Join us in creating a caring community that values and uplifts both clients and staff members, and your role will be instrumental in this mission.

Responsibilities:

• Act as a role model, fostering a supportive environment to empower staff in delivering quality care.
• Uphold internal and external standards, adhering to CQC regulations, contractual requirements, NICE guidelines, company best practices, and Equal Opportunities.
• Take joint ownership of a caseload of complex clients and manage their care package holistically, in collaboration with their appointed Nurse Case Manager.
• Develop, review, and implement client care plans and risk assessments following CQC regulations and best practice guidance.
• Co-ordinate and lead the transition and ongoing continuity of all allocated complex care packages, working with clients, professionals, and Nurse Case Managers.
• Maintain high standards of documentation and record keeping in compliance with CQC, national legislation, and local standards.
• Conduct regular auditing of records and daily evaluation notes, reporting trends and taking appropriate actions.
• Inform the Service Manager of any issues that may impact the quality of care or the health and safety of clients and healthcare workers.

General:

• Comply with the Company's procedures regarding Conduct and Confidentiality.
• Take responsibility for personal health and safety, as well as the health and safety of others.
• Continuously develop professional skills through relevant training and updates.
• Ensure systems and databases are kept up to date.
• Complete any other tasks assigned by the Line Manager within the scope of the position.

Employee Benefits:

• 25 days of paid holiday
• 8 days of paid Bank Holiday
• Extra day off for your birthday
• Opt-in to work-based pension
• Full support and guidance to perform job responsibilities effectively
• Opportunities for career progression and continuous professional development (CPD)
• Full induction provided
• £1500 quarterly bonus

For more information or to apply for this Complex Care Case Manager role in Manchester please contact Chloe at Connect Care Recruitment.

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