Are you a graduate chemist/scientist with experience of servicing analytical laboratory equipment ?

We are seeking a Field Service Engineer to work for a manufacturer of scientific instrumentation based Cheshire. We are ideally looking for a candidate in the North West area to work remotely visiting customer sites (UK and internationally split below) with occasional visits to the office in Cheshire.

• 60/40 travel/office

• Of the 60% travel 60/40 UK/International

• UK work is currently on the increase, however, the work still needs to be completed internationally

Main Responsibilities:

• Perform installations, PMs, repairs, upgrades, compliance testing and training for customers both in the UK and overseas

• Ensure all service contract work is carried out within scope of agreement, particularly solving critical issues as efficiently and as quickly as possible

• Organise schedule to ensure all work is completed to an excellent standard to enhance customer satisfaction.

• Report accurate times of all onsite activities in the form of reports and expense claims

• Provide onsite support for IRMS and EA products globally

• Maintain a highly professional relationship with all customers ensuring customer loyalty and repeat business

• Testing of upgrade and repairs in the factory

• Operate in a pro-active manner to assist Product Managers and Sales to identify and develop business potential for both elemental analysis and IRMS instruments and upgrades

• Liaise with customer support to ensure required parts are delivered to customer site in good time.

Experience and Qualifications required:

• Degree in scientific background or relevant experience

• Experience in servicing of scientific equipment

• Experience of delivering exceptional customer service

• Good level of computer literacy

• Strong verbal and written communication skills

• Experience of dealing with customers in a lab environment

• Good organisational skills and multiple task handling

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