Service Manager - Independent Living
Annual
- Line manage a team and create a safe environment where colleagues can talk openly and honestly.
- Work together to set expectations and performance targets.
- Hold regular one-to-one sessions to reflect on achievements, performance and support individual personal wellbeing.
- Facilitate regular team meetings to update and empower your team to share ideas and best practice.
- Embrace reflective practice techniques so that the team can learn from their experiences.
- Recognise, praise and acknowledge the achievements of your colleagues and team.
- Manage the service as per CQC and contractual requirements, including reviewing contract performance annually, to ensure excellent outcomes are delivered for customers.
- Promote and implement care policies and procedures to ensure your team are effective and always delivering a safe service.
- Advise all relevant stakeholders of any changes to policies and procedures.
- Monitor spend by accessing the finance system and report any budget variances to the budget holder.
- Resource, plan and deliver a colleague rota that ensures all shifts are covered effectively.
- Devise, plan and deliver comprehensive induction and continuous development plans for your team.
- Be responsible for cash handling, ordering goods, administration of monthly timesheets and raising and approving invoices, ensuring accurate record keeping.
- Ensure compliance with Health & Safety legislation and other regulatory obligations, assessing and reporting risks and putting in control measures.
- Experience of working within a CQC registered supported living or extra care services environment.
- Experience of leading a team, working in challenging environments with the ability to plan and prioritize tasks to achieve results.
- Be a resilient team player with a caring, empathic, supportive and flexible can-do attitude.
- Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and deliver improvements.
- Experience of reviewing, monitoring and evaluating outcomes in the delivery of a CQC registered service.
- Competent IT skills,
- Experience producing reports, statutory submissions and other communications and analysing key outcomes data to understand and drive service improvements.
- Health & Social Care qualification or accredited equivalent and evidence of continuing professional development.
- Financial experience or previous budgetary responsibility.
- Previous experience of managing contracts, achieving KPIs, managing compliance.
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment