Job Title: Wellbeing Counsellor Location: Manchester (Office-Based or Hybrid) Reporting to: Counselling Manager

The Opportunity: This is an exciting chance to join a leading Employee Assistance Programme (EAP) and Occupational Health provider, supporting over 85,000 organisations and 11 million lives across the UK & Ireland. You ll work for a highly regarded, service-led company named one of the Sunday Times Best Places to Work. With opportunities for career growth, this role offers exposure to a fast-paced, dynamic environment with a focus on employee wellbeing.

The Role: As a Wellbeing Counsellor, you will provide immediate emotional support through the 24/7 helpline, conducting clinical assessments and managing risk in line with BACP guidelines. You will also provide structured video counselling, which can be counted towards BACP accreditation. Your role includes managing inbound/outbound calls, completing risk assessments, and supporting clients with solution-focused approaches.

Day-to-Day Responsibilities:

• Deliver telephone counselling and assess service users' needs
• Conduct clinical risk assessments and refer users to the appropriate services
• Provide support to clients dealing with distress or crisis
• Participate in training on trauma, suicide intervention, safeguarding, and more
• Manage structured caseloads, including solution-focused video counselling
• Ensure compliance with service level agreements for all communications

What You Bring:

• Diploma Level 4 in Counselling (min. 150 counselling hours)
• 12 months post-qualification experience
• Registered BACP membership (or equivalent)
• Experience with safeguarding and suicide intervention
• Strong communication skills and ability to manage multiple tasks

Benefits:

• 25 days' holiday (increases with service) plus bank holidays
• Day off on your birthday
• Private medical insurance after 5 years
• Cash plan, pension plan, life insurance, and more
• Support with revalidation, CPD, and funding for training
• Fab Fridays with social sessions, free food and drinks
• Paid BACP membership after probation

Why Join? This is a fantastic place for ambitious individuals who thrive in a fast-paced, challenge-driven environment. With excellent training, support, and plenty of opportunities for progression, this role offers unlimited career growth potential.