Welcome to Hive Legal Ltd Hive Legal Ltd are a Support Services Company that provide Law Firms with excellent Business support such as Accounting, HR and People, Receptionists and Post Room Operators. We also provide our staff with a Health and Wellbeing Coach who runs biweekly PT sessions and various challenges throughout the week in our in-house Wellness Room. Hive Legal Ltd are currently recruiting for a Paralegal. The role requires you to assist fee earners on the progression of a varied caseload claims in a high-quality and commercially effective manner. To deliver high quality advice and assessment of new cases to new clients to meet their needs by explaining retainer documentation and completing compliance checks in order to close sales, and maintain retention and high standards of client care. Skills and experience: Strong interpersonal, team working and communication skills Attention to detail Strong analytical skills Good IT skills - we work in a paperless office, knowledge of Proclaim would be an advantage but is not essential as full training will be provided More than 6 months experience of working on legal claims. Degree or relevant experience. Proven record of training and progression within the Firm Ability to work under pressure whilst maintaining high standards to meet deadlines Able to deal with a volume caseload in a commercial manner. Able to effectively manage and meet client expectations Able to deal with information sensitively and maintain confidentiality Able to confidently represent the firm to third parties including lenders, insurers, solicitors and the court Main Responsibilities: Perform fee earning tasks on less complex work than would be expected at fee earner level in a commercially effective manner to meet agreed targets Maintain the case file on the case management system accurately and clearly such that anyone picking up the file is able to understand the present position and be able to take responsibility for it if required Maintain high standards of client care and ensure feedback is reported for Lexcel, Legal 500, Website or Ekomi purposes Carry out tasks outside of the day to day fee earning to support the team such as providing training, generating repeat instructions from clients, and drafting content for LinkedIn and the website. Performing administrative tasks to assist in the smooth progression of files Ensure compliance with relevant regulation and applicable firm policies and procedures including the SRA Handbook Report any material or non-material breaches of the regulations to the COLP/COFA Effectively communicate with other staff and manage both upwards and downwards. Recommend process changes to improve commercial management of matters Trainee Solicitors - maintain registration with the Law Society To communicate by email, letter and phone with new and existing clients in order to gather information, ensuring retention risk assessments are carried out. Building ongoing relationships with clients and leads transferred by the Initial Contact Team To create case files on the electronic legal case management system Proclaim Building rapport with new clients in accordance with the firm's standards in order to identify client's needs Explain to new clients retainer documentation and how to use our Securedocs and echosign software Provide an adequate explanation of conditional and contingency fee agreements Assist in training of new starters and more junior member of the team to project the right values and undertake daily duties.Salary dependent on experience.Job Types: Full-time, PermanentPay: £22,200.00 per yearAdditional pay: Bonus scheme Loyalty bonus Performance bonus Signing bonusBenefits: Work from homeSchedule: 8 hour shift Flexitime Monday to Friday No weekendsAbility to commute/relocate: Manchester M15 4LD: reliably commute or plan to relocate before starting work (required)Education: Bachelor's (preferred)Experience: Paralegal: 1 year (preferred)Work Location: Hybrid remote in Manchester M15 4LD