Warehouse Administrator

Location: Heywood

We are seeking a detail-oriented and proactive Warehouse Administrator to join our logistics team in Heywood. This role involves a blend of administrative duties, customer service, and returns processing, supporting the smooth operation of our warehouse throughout the year.

Working Hours

Standard Hours (Outside Peak):

• Monday to Friday: 08:15 - 17:15

• Arrival time on Day 1: 08:00

• Breaks: 1 hour unpaid (either 15 minutes in the morning and 45 minutes lunch, or a full 1-hour lunch)

Peak Period (November - January):

• Operation runs 7 days a week

• Weekend work is mandatory

• Weekday Shifts: 11:00 - 20:00

• Weekend Shifts: 08:00 - 17:00

• Staff working weekends receive 2 days off during the week

• No holidays permitted in November or December due to business demand

Key Responsibilities

• Administrative support including record keeping, data entry, and documentation for shipments and returns

• Handling customer queries via phone and email with professionalism and efficiency

• Processing returned goods and updating inventory systems accordingly

• Supporting order tracking and dispatch coordination

• Assisting with stock checks and resolving discrepancies

• Generating internal reports and maintaining warehouse management systems

• General office duties such as filing, scanning, and assisting with audits

Requirements

• Previous experience in warehouse administration or logistics (preferred)

• Strong communication and customer service skills

• Proficient in Microsoft Office and warehouse systems

• Ability to work flexible hours, including weekends during peak season

• High attention to detail and organisational skills

• Team-oriented with a positive attitude