Use your GDS skills and NDC know-how to elevate travel experiences - one smooth trip at a time!

We're looking for an NDC Airfares Consultant to support our Travel Counsellors and support colleagues by leveraging a strong understanding of Global Distribution Systems (GDS) and actively utilising New Distribution Capability (NDC) functionalities within Travelport and multiple connectivity platforms.

As an NDC Airfares Consultant with Travel Counsellors, you'll efficiently and accurately book flights, ancillary services, and other travel components while ensuring exceptional customer service. You'll also troubleshoot issues and provide both pre-travel and post-travel support.

This position plays a pivotal role in contributing to the company's successful adoption and implementation of NDC.

• Facilitate Aviation Booking using Travelport and multiple direct and in-direct booking channels:
• Proficiently utilise the Travelport GDS to search, book, price, and ticket flights for various airlines with an adhered focus on NDC content, adhering to airline rules and fare regulations.
• Effectively manage booking changes, cancellations, reissues, and refunds within the Travelport system and multiple direct and indirect booking channels.
• NDC Proficiency in Travelport:
• Demonstrate a strong understanding of New Distribution Capability (NDC) and its benefits for both the company and clients.
• Customer Service:
• Provide professional and efficient customer service via phone, email, and potentially other communication channels to include chat functionality.
• Ancillary Services and Value-Added Services:
• Proactively identify and offer relevant ancillary services (e.g. seat selection, baggage upgrades, and travel insurance) to enhance the client's travel experience.
• Continuous Learning and Development:
• Stay up-to-date with changes and advancements within the aviation industry, particularly regarding NDC developments in Travelport.

Competitive salary + annual bonus

Flexible hybrid working

Career development opportunities

25 days holiday (increasing to 28 after 5 years)

Enhanced Maternity/Paternity pay

1 day paid charity day

Company events and incentives

3x salary death in service benefit

Pension scheme

Private Medical Insurance or Healthcare Cash Plan

Free breakfast and beverages

Required Skills and Experience

• NDC knowledge and experience
• Ticketing and fare construction experience
• Customer service excellence
• Problem-solving skills

Bring your experience to our award-winning team and elevate your career with us; apply for this NDC Airfares Consultant role today!