Location: Fully onsite at a Manchester City Centre officeSchedule: Permanent, 37.5 hours per week, with shifts scheduled between 7am - 7pm, Monday to FridaySalary: Up to £35,(Apply online only) per annum, (Extensive training)Role OverviewAs a Product / Technical Support, you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.Key Responsibilities Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.Assist with system configuration, product compatibility, and optimal system design.Accurately log support cases for internal tracking and continuous improvement.Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.Stay informed on the latest product updates and technical documentation.

Business Unit: COO, FraudSalary Range: £39,200 - £55,000 per annum DOE + red-hot benefitsLocation: UK RemoteContract Type: Permanent