Neighbourhood Services Officer (NSO)

Central / North Manchester

30,370

Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you looking to develop you housing knowledge or start a career in social housing?

If your answer is yes, then our brand-new Neighbourhood Service Officer opportunity could be for you!

Our Neighbourhood directorate delivers a high-quality housing and estate management service to our valued customers, supporting our commitment to build and maintain sustainable neighbourhoods whilst promoting integrity, inclusivity, and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home.

You will be supported by our Neighbourhood Service Managers and Area Services Manager where you will learn, expand, and develop your knowledge and understanding of anti-social behaviour, tenancy management, allocations, and arrears management.

The main duties of the role are to:

• Support the neighbourhood team to work with customers to manage their rent.
• Signpost customers to external services so they can access support with health, wellbeing, financial advice, digital inclusion, and employment support.
• Support the Neighbourhood teams and customers to move into their new home; including advertising properties, shortlisting potential new customers; assisting with viewings.
• Provide project support including using our housing management system to add data and information which will inform decision making.